Mediation is an out-of-court procedure to resolve a conflict. It is used professionally and successfully as a modern and forward-looking conflict resolution method.
The mediation process is a communication process structured by phases and moderated by the mediator. The mediator does not make decisions for the parties. Rather, he/she guides the parties through the individual phases as a neutral third party and structures the conversation in such a way that the parties themselves can work out solutions that are tailored to their needs.
Mediation is particularly useful when:
Here we discuss the framework conditions, such as expectations/concerns, rules of conversation, cost (sharing) and confidentiality. A written mediation agreement is then concluded.
In this phase, the topics and points of contention that the participants want to talk about are collected.
In this phase, the parties present their views and positions on the individual points. With the help of the mediator, their wishes, interests and needs are then clarified. The parties gain clarity here about their own needs and also about the wishes of the other side.
Based on the newly created understanding of each other, solution options are collected and jointly evaluated. Only those options are selected with which the parties agree.
Finally, the results are recorded in a written agreement and signed. If necessary, this is submitted to the competent court or authority for approval.